We’re introducing an important update to how you log in to your Giraffe360 account – making it simpler, more secure, and more convenient.
As part of this change, we’re moving to a password-free login system.
That means no more remembering (or resetting) passwords.
When does this change happen?
This update begins rolling out in early April
You will automatically see the new login flow when it becomes available to you
Log in Options
You can log in using:
One-time email code
Log in with Google
Log in with a One-Time Email Code
Steps
Enter your email address on the login page
Check your inbox for a login code
Enter the code on the screen
Access your account
Code Login Rules
The code is valid for 10 minutes
You must use the latest code received
You need a new code each time you log in (unless your session is still active)
Didn't Receive a Code?
If your code does not work or you didn’t receive one:
Make sure you are using the most recent code from your latest email (if you requested a new code, previous ones will no longer work)
Check that the code has not expired (10 minutes from when the email was received)
Try requesting a new code
Check your Spam / Junk folder
Make sure emails from no-reply@giraffe360.com are not blocked or filtered
Session Duration
You stay logged in unless you are inactive for 7 days
After that, you will need to log in again
Why You Might Be Unable to Log In
Account is restricted
You will see an error message after entering your email
You will not receive a login code
Your email is not linked to an account
If your email is not linked to a Giraffe360 account, you will not be able to access your company’s projects
This usually means you have not yet been invited to your company’s account
👉 Before logging in:
Make sure you are using the correct email address
Ask your company admin to invite you
Complete registration using the invitation email
If you log in with an unregistered email, a separate empty (demo) account may be created, and you will not see your projects
Log in with Google
You can log in instantly if your email is linked to Google:
Click “Continue with Google”
Select your account
Access your dashboard
Demo account created by mistake
If you accidentally created a demo account, you can now delete it yourself:
Go to "My Account"
Open "Data and Privacy"
Click "Delete account"
⚠️ Important:
This option is available only for demo (non-subscribed) accounts
Accounts that are or have ever been linked to a paid subscription cannot be deleted this way
Dashboard Name Update: Content Studio
“Content Studio” is the new name for the Giraffe360 Dashboard
There are no changes to functionality
Your login link stays the same
Need Help?
Contact your account manager or support team.