What is Archiving?
Archiving moves a project out of your active list into the Archived Projects section.
Archived projects remain securely stored and can be unarchived at any time.
While archived, all public links (Virtual Tour, Property Website, Share links, floor plan downloads) are unpublished.
Once a project is unarchived, its links stay inactive. You’ll need to turn them back on manually in the Dashboard.
Which Projects Will Be Archived
Projects will be automatically marked for archiving if they are more than 24 months old and have shown no activity since mid-October 2025.
A project is considered inactive if it meets all of the following conditions:
It was created over 24 months ago
It has had no virtual tour visits since mid-October 2025
It has had no property website visits since mid-October 2025
When these conditions are met, the project becomes eligible for automatic archiving. Before any project is archived, you’ll receive an email notification.
How activity is measured
We determine activity using simple visit counts on your virtual tours and property websites
These counts show how many times a tour or page has been viewed — not who viewed it
No personal, cookie-based, or identifying data is collected
Why we're doing this?
Privacy & Security 🔐: We regularly receive messages of concern around security from current property owners/renters - older tours are sometimes still public after a property has sold or rented. Archiving helps protect owners’ privacy.
Sustainability ♻️: Active hosting thousands of inactive projects uses unnecessary server space and energy.
Cost Management 💰: Archiving unused content helps us manage infrastructure costs and avoid passing them on to clients.
Auto-Archiving Process
Email Notice – You’ll receive an email notification. To keep specific projects active, open your Dashboard and select “Keep Active” next to the ones you’d like to retain.
Archiving – If no action is taken, the scheduled projects will be archived. All public links (Virtual Tour, Property Website, Share links, floor plan downloads) will be unpublished.
Unarchiving – You can restore any project at no cost; this may take up to 24 hours. After unarchiving, links must be restored manually.
If “Keep Active” is selected
The project stays active for another 3 months before being re-evaluated.
If there is still no activity, you’ll receive another email about archiving.
Key Things to Remember
Archived projects remain securely stored and visible in your account.
Unarchiving is always free
Unarchiving may take up to 24 hours
Some editing features are limited after unarchiving (merge/split and hide/unhide panorama not available)
How to Archive a Project (Manual Archiving)
Option 1 – From the Projects Page
Go to the Projects page
Find the project you want to archive
Click the “…” menu on the project card
Click Archive
Option 2 – From the Project Details Page
Go to the Projects page
Click the project card to open it
Click the “…” menu in the top-right corner
Click Archive
More info:
You can view all archived projects by clicking the box icon on the Projects page
Archived projects cannot be downloaded, modified, or accessed until they are unarchived
How to Unarchive a Project
Go to the Projects page.
Click the box icon (top right) to open Archived Projects.
Find your project and click Unarchive.
Important
Restoration may take up to 24 hours
Some editing features are not available after unarchiving:
Projects can't me merged or split
The hide/unhide panorama option for virtual tours will not be available